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Support
SUPPORT
We are here for you.
Here are a few ways to connect with us.
Product.
& Sales
Contact us for any product related enquiries or sales opportunities.
| Phone: | +27 (0)11 265 3072 |
| Email: | [email protected] |
|
Monday to Friday:
|
08:00 – 17:00
|
Product.
Technical Support.
Have a Proline device and need technical support? We are here to help.
| Phone: | +27 (0)11 081 3000 |
| Email: | [email protected] |
|
Monday to Friday:
|
08:00 – 17:00
|
SUPPORT
We are here for you.
Here are a few ways to connect with us.
Visit us.
Where are we?
| Head Office: | 269 16th Randjespark, Midrand, South Africa. |
| P.O. Box: | 483, Halfway House, 1685. |
Contact us.
We are here for you!
| Phone: | +27 (0)11 081 3000 |
| Email: | [email protected] |
|
Monday to Friday:
|
08:00 – 17:00
|
| Phone: | +27 (0)71 862 3505 |
| Email: | [email protected] |
|
Monday to Friday:
|
08:00 – 17:00
|
Contact Us
WHERE'S MY ORDER?
FREE Delivery for a limited time only.
What you need to know.
Now available in Johannesburg and Pretoria. Free for all purchases over R500. Weekdays only.
Ts and Cs apply.
View details below for our delivery estimates.
| When you ordered | On route | Main Areas | Regional Areas | Remote Areas |
| Weekday before 12pm | Day of order | 1-3 Days | 3-4 Days | 4 Days |
| Weekday after 12pm | Next day | 1-3 Days | 3-4 Days | 4 Days |
| Weekend | Monday | 1-3 Days | 3-4 Days | 4 Days |
Our delivery examples.
Place your order before 2pm on Monday and you live in the Johannesburg area, your order will be delivered on Wednesday.
Place your order after 2pm on Monday and you live in the Cape Town area, your order will be delivered on Thursday.
Place your order on Saturday and you live in the Johannesburg area, your order will be delivered on Wednesday.
Place an order before 2pm on Monday and you live in Nelspruit, your order will be delivered on Thursday.
Place your order on Sunday and you live in the Kimberly area, your order will be delivered on Thursday.
View our Terms & Conditions
Where's My Order
Where's My Order
TECHNOLOGY PARTNERS
Our Technology Partners.
Microsoft OEM Partner
Proline is a certified Microsoft OEM Partner and supply our desktops, notebooks and mini PC's with the latest version of Windows operating system. Our product range also includes UPS units, a range of business desktops in multiple form factors suited for multiple solutions and environments.
All Proline computers are Windows Hardware Quality Labs (WHQL) certified, tested and approved in our Proline Research and Development lab.
Learn more about Microsoft
We recommend Windows devices
Intel OEM Partner
Intel put the silicon in Silicon Valley. For more than 50 years, Intel and their people have had a profound influence on the world, driving business and society forward by creating radical innovation that revolutionizes the way we live.
Today Intel is applying their reach, scale, and resources to enable customers to capitalize more fully on the power of digital technology.
Learn more about Intel
Intel technologies
EXPERIENCE OUR PRODUCTS
Not sure where to get a feel for our products?
Here are a few stores you can experience our products in person.
DEALER SECTION
Want to be a Proline Dealer?
We have some value added services for all our dealers, check it out!
Overview
Proline offers a wide variety of value added services to our customers, some of which are complimentary, whilst others at a nominal fee. These services ensure seamless execution of plans. At our assembly facility we are able to include relatively small effects that end up adding immense value.
Software Imaging
Proline offers a free software imaging service, customers provide the software image they require and during the assembly process all machines ordered will be loaded with that software image. Images are stored and backed up on our production storage server and all Microsoft updates are injected on request.
Product Marketing
At a nominal fee, we are able to silkscreen customers’ logos on our desktop computers. This service contributes to the prevention of theft due to the fact that marked products lose their commercial value. Product markings must be used in our colour selection and limitations to the complexity of the design do exist.
Asset Tagging
Customers can provide their asset tags to us, we will add it to the serial number data and attach to the machine at no extra cost. This is a time saver and shortens execution periods considerably. Customers are also then able to provide us with asset numbers instead of serial numbers to obtain support.
Become a dealer with Pinnacle, Become a Reseller
PROLINE DRIVERS
Get the latest drivers for your Proline product.
When you need the latest drivers for your Proline product, look no further, we have you covered with the SharePoint link above. If you cannot access the SharePoint drive or have any queries regarding drivers for your Proline product, please contact us: [email protected]
When you need the latest drivers for your Proline product, look no further, we have you covered with the SharePoint link above. If you cannot access the SharePoint drive or have any queries regarding drivers for your Proline product, please contact us: [email protected]
All-in-One PC's
DEALER SECTION
Want to be a Proline Dealer?
We have some value added services for all our dealers, check it out!
Overview
Proline offers a wide variety of value added services to our customers, some of which are complimentary, whilst others at a nominal fee. These services ensure seamless execution of plans. At our assembly facility we are able to include relatively small effects that end up adding immense value.
Software Imaging
Proline offers a free software imaging service, customers provide the software image they require and during the assembly process all machines ordered will be loaded with that software image. Images are stored and backed up on our production storage server and all Microsoft updates are injected on request.
Product Marketing
At a nominal fee, we are able to silkscreen customers’ logos on our desktop computers. This service contributes to the prevention of theft due to the fact that marked products lose their commercial value. Product markings must be used in our colour selection and limitations to the complexity of the design do exist.
Asset Tagging
Customers can provide their asset tags to us, we will add it to the serial number data and attach to the machine at no extra cost. This is a time saver and shortens execution periods considerably. Customers are also then able to provide us with asset numbers instead of serial numbers to obtain support.
Become a dealer with Pinnacle, Become a Reseller
Connect with us on Social Media
